Driving evidence-informed quality improvements and efficiencies

Focus area: Transformational leadership

Leadership grounded in evidence isn't about stifling creativity; it's about channelling it effectively.

In this module, you will learn about quality assurance (QA) as a cycle of continuous observation, measurement and decision-making to make improvements focused on the service user's needs. You will learn about reliable and relevant evidence-based practice to underpin your QA processes, including using evidence based on the service user's experiences and outcomes.