Retail operations, supervision and management

Now that the sales are over, let’s consider how retail therapy is made possible. There are four, excellent retail Toolboxes:

  1. Retailer 2
  2. Retail Operations
  3. Retail Supervision
  4. Retail Management

1. Retailer 2 (12.06)

Retailer 2 covers the core units of the Certificate II in Retail, as well as five selling, merchandising and marketing electives. Rather than taking a traditional unit-by-unit approach, learners complete activities guided by a range of customer-focused scenarios and case studies, which are mapped back to core units.

2. Retail Operations (212)

The Retail Operations Toolbox offers a stimulating and interactive learning environment. Learners take the role of an employee at the Ocean View Grove, a thriving (metaphorical) shopping centre on the coast. Content is provided by means of real-life scenarios and situations in which the learner interacts with fictional staff and customers as they work through the activities in the Toolbox.

The learning activities require learners to interact with their current workplace. To facilitate learners not currently working in a retail workplace, two model stores (called virtual stores) with associated manuals, situations and characters have been provided throughout this course. The model stores include Harriotts, a large department store, and Surfari, a small retail surf shop. Where relevant, material will also be provided for other retail settings, for example supermarkets and food stores. By working through discrete activities built on a common theme (e.g. using the store’s procedure manual), the learner can develop a holistic understanding of retail operations. Last revised 2004.

3. Retail Supervision (313)

This Toolbox contains resources and activities to assist you to complete ten units of competency from the Certificate III in Retail Supervision. It is based on a series of scenarios that take place inside a major retail store where the learner has just been appointed as a trainee supervisor of the Sports Department and has 15 staff reporting to him/her. Each of the units of competency is presented as a scenario, a realistic set of learning tasks set in the virtual shopping centre.

The scenarios provide a connection between the theoretical and practical elements of training and encourage individual as well as workplace learning. This courseware is self-guiding and the role of the educator is to facilitate the learning experience to the individual’s working environment. Tools for the trainer and learner include self-assessment, tracking of activities and answers, communication tools and development of a portfolio of evidence for assessment.

4. Retail Management (314)

Retail Management has been constructed to reflect the National Retail Competency Standards. Each of the eleven units of competency in this Toolbox is arranged under the existing phase structure of the National Retail Training Package. This Toolbox contains a variety of training resources ranging from work-based and interactive activities to group discussion questions. Many of the activities focus on the current workplace responsibilities of the learner and are designed to encourage them to develop and post suggestions or alternative solutions to a notice board to foster peer interaction.

Each component of this Toolbox has been designed as an individual learning resource that can be used independently of other components to create a totally customised training program. The design also provides the option of including additional materials or contextualising the existing content to suit the learner’s needs. This Toolbox takes a problem solving, scenario-based approach to learning. In addition to the scenarios that form the base for each unit of competency, the learner is provided with a variety of resources and suggested options to develop the skills and knowledge that they require.

Retail Management features a multi-path navigation system that enables the learner to choose from a variety of learning options. They may choose to work with the content information and move into related activities, use the scenario as the base to complete related activities, or move in and out of competencies taking only the information that is appropriate to them. The flexibility of this design enables each learner to quickly locate the specific information or activity they need from anywhere in the program.

Whatever you need to know about the retail industry, a retail Toolbox can teach you. For a complete list of Toolboxes please visit the National VET Content website. All Toolboxes can be purchased via eWorks’ online ordering system.