Wikis and Online Presence

While doing an online induction recently, for some of the latest round of the E-learning for Participation and Skills Project, I went on to Wikispaces to look at shared workspaces for projects. It seems to work well for collating knowledge into an easy and familiar place for educators (as well as getting them familiar with the learning advantages of wikis :-)).

Live-Chat window showing one message: 'Hi there! Thanks for dropping by. Can I help you in any way?'

Live-Chat with Marlene Manto

It was wonderful to see written in the bottom right hand corner of the screen “Marlene is Online”. It was Marlene Manto, the Strategy E-learning Coordinator for SA, who also provides technical support on Wikispaces for all teams. The new Wikispaces functionality opens a 1-on-1 chat with Marlene enabling instant personal support. Unfortunately, only one person can chat with Marlene – or whoever is available – at a time. However, in this age where we expect to see presence in online spaces as we do in Facebook, it is a terrific innovation that will translate well into teaching.

The functionality, called Live-Chat is provided by ClickDesk and integrates with a number of platforms including WordPress and Drupal, alas not Moodle just yet.

Wikispaces has also just released its app for the iPad. Until now, Live-Chat has not been working well on the device, although I was able to get it working in Skyfire.

To those in E-standards who are running the Emerging Technology Trials, you can take advantage of this functionality right now: E-standards are going one step further by getting projects to blog their progress as well as reporting into Wikispaces, taking advantage of the many features of blogging platforms that wikis cannot provide, and hopefully mixing content from blogs into wikis in some interesting and innovative ways.

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